Legal Policies and Compliance Information
Terms of Service
These Terms of Service establish a binding legal agreement between you (the “Customer”) and Jigzo. They define the rights, responsibilities, and rules that govern your access to and use of our financial services and digital platform. By opening an account or using our services, you agree to be bound by these terms, which are designed to ensure a secure and compliant environment for all users.
These terms apply to all services offered by Jigzo, including but not limited to multi-currency accounts, foreign exchange, cross-border payments, and digital asset transactions. They are applicable to all individual and corporate customers, as well as any partners or other users who access the platform. This document, in conjunction with our other policies, forms the complete framework for your relationship with Jigzo.
For the purposes of these Terms of Service:
• Platform: Refers to Jigzo’s digital platform providing financial services.
• Customer: Refers to an individual or a corporate entity authorised to use Jigzo’s platform.
• Services: Refers to the financial services provided by Jigzo, including multi-currency accounts, conversions, cross-border payments, and digital asset transactions.
• Digital Assets: Refers to cryptocurrencies or other blockchain-based assets supported by the platform.
• Account: Refers to the profile created by a Customer to access Jigzo’s platform and services.
Jigzo provides the following financial services to Customers:
• Multi-Currency Accounts: Manage and hold fiat currencies in multiple accounts.
• Conversions: Exchange between fiat currencies or between digital assets.
• Cross-Border Payments: Facilitate international payments in supported currencies.
• Digital Asset Transactions: Buy and sell supported digital assets through the platform.
• OTC Desk: Over-the-counter (OTC) stablecoin purchase services to customers.
Introducer Model
Existing Jigzo customers may introduce third parties for OTC services. The introducer submits the request on behalf of the third party, who becomes a direct Jigzo customer upon completing verification and accepting these Terms of Service. Jigzo may provide rewards to introducers for successful transactions.
Customer Relationship
By completing verification as an introduced party, you establish a direct contractual relationship with Jigzo. You authorise Jigzo to:
a) Process your data for KYC/AML compliance
b) Open and maintain an account in your name
c) Retain your data for future transactions
d) Execute transactions upon your signed authorisation
Transactions are executed between you and Jigzo directly. The introducer has no role in the transaction execution.
Rate Validity
Invoice rates are valid for 1 hour from generation. Payment received after this period will be executed at the prevailing rate at time of payment, which may differ from the invoiced rate.
You acknowledge and agree that the execution, clearing, settlement, and/or custody of Digital Asset Transactions, particularly for Customers in certain jurisdictions such as the United Kingdom, may be facilitated through or by appropriately regulated third-party liquidity providers, exchange partners, or custodians selected by Jigzo. Jigzo remains your primary counterparty for the services offered directly via the Platform unless explicitly stated otherwise for a specific service or jurisdiction.
Jigzo does not support nested relationships (transactions on behalf of third-party clients).
To use the Jigzo platform, you must meet the applicable requirements outlined below.
• You must be at least 18 years old.
• You must complete our individual onboarding process, providing all requested information to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• You must be a legally registered corporate entity in an accepted jurisdiction.
• You must complete our corporate onboarding process, providing all requested information to comply with Know Your Business (KYB) and AML regulations.
• Provide accurate and up-to-date information at all times.
• Use the platform in compliance with all applicable laws and regulations.
• Maintain the security of their accounts and ensure that their login credentials are kept confidential.
Fees and margins for services vary depending on the plan subscribed, your jurisdiction, and/or business activity. A detailed list of applicable fees and margins is always accessible on your profile page within the platform. Jigzo reserves the right to update fees and margins with a 90-day notice period provided by email and through the platform.
Foreign exchange transactions are subject to a cut-off time of 4:00 PM UK time for same-day processing. Instructions received after this time will be processed on the next business day. Cut-off times may be subject to adjustment based on market conditions and regulatory requirements.
Customers must comply with Jigzo’s Prohibited Policy. Engaging in any of the following activities is strictly prohibited:
• Using the platform for illegal purposes.
• Attempting to bypass or manipulate AML/CTF controls.
• Engaging in activities or industries listed in Jigzo’s Prohibited Policy.
Jigzo reserves the right to investigate and terminate accounts engaging in activities deemed harmful, non-compliant, or otherwise contrary to the platform's objectives, even if such activities are not explicitly listed in the Prohibited Policy.
Violations may result in account suspension, termination, and reporting to relevant authorities. Jigzo maintains discretion to address violations beyond the explicitly listed prohibited activities or industries identified in Jigzo’s Prohibited Policy.
Using Jigzo’s services involves financial risks, particularly with digital assets. By using the platform, you acknowledge:
• The potential for significant financial loss due to market volatility.
• Digital assets are segregated and stored with trusted partners to ensure security. However, due to associated risks, Jigzo advises against prolonged storage of digital assets on the platform.
• The inherent risks of operational delays, technology failures, or cyberattacks.
• The complexity of digital asset investments and the need for thorough research.
For more details, refer to Jigzo’s Crypto Risk Summary.
Reliance on Third-Party Service Providers and Partners
Jigzo may rely on various third-party service providers, financial institutions, and regulated partners to deliver certain aspects of the Services, including but not limited to payment processing, liquidity provision for digital asset transactions, and custodial services. For services provided to Customers in specific jurisdictions, such as the United Kingdom, Jigzo may partner with entities that are locally regulated to ensure compliance with applicable laws and regulations. While Jigzo selects its partners with due care, Jigzo is not responsible for the acts or omissions of these third parties unless otherwise mandated by applicable law. You acknowledge that the availability and terms of certain services may be dependent on these underlying partners.
Customers agree to comply with all applicable laws and regulations, including AML/CTF requirements. Jigzo reserves the right to request additional compliance documentation at any time to ensure adherence to regulations. Jigzo also reserves the right to suspend or terminate accounts that violate these obligations and to report suspicious activities to FINTRAC or other regulatory authorities.
For services provided through Jigzo osoba rizikového kapitálu s.r.o., operations are subject to Czech Republic regulatory requirements and oversight by the Czech National Bank (ČNB). The entity operates under the Investment Companies and Investment Funds Act (ZISIF) and maintains compliance with applicable EEA regulatory frameworks.
Jigzo is committed to ensuring the safety and security of Customer funds and digital assets:
• Fiat Funds: All Customer fiat funds are 100% safeguarded in compliance with financial regulations and are held in segregated accounts.
• Digital Assets: Digital assets are securely stored with trusted third-party custodians and are segregated from operational assets. However, Jigzo advises against prolonged storage of digital assets on the platform due to associated risks, including market volatility and technological vulnerabilities.
• Data Security: Jigzo implements robust data protection measures to safeguard Customer information and prevent unauthorised access.
Jigzo is committed to protecting Customer data in compliance with applicable data protection laws. For details on how we collect, store, and use data, refer to Jigzo’s Privacy Policy.
For OTC services, you consent to Jigzo processing your data (including identity documents, transaction records, and account information) for KYC/AML compliance, account opening, transaction execution, and retention for future use. This consent is provided by completing the verification process. You may withdraw consent by closing your account, subject to mandatory regulatory retention periods.
Jigzo is committed to compliance with all applicable laws and regulations in the jurisdictions in which it operates or offers services. This commitment includes structuring our service delivery, where necessary, through or in conjunction with appropriately regulated third-party partners to meet specific local regulatory requirements, such as those applicable to cryptoasset services in the United Kingdom. Customers are responsible for understanding and complying with all laws and regulations applicable to them in their own jurisdiction.
All content, trademarks, and technologies on the platform are the property of Jigzo. Customers are prohibited from copying, modifying, or distributing platform materials without prior written consent.
While Jigzo strives to ensure the platform is available at all times, we do not guarantee uninterrupted service. Scheduled maintenance, cyberattacks, or unforeseen events may cause temporary disruptions. Jigzo will make reasonable efforts to minimise downtime and notify Customers in advance where possible. Jigzo retains the right to modify or discontinue the platform or specific features without prior notice and at its sole discretion.
Jigzo is not liable for:
• Financial losses arising from market volatility or digital asset transactions.
• Delays or interruptions caused by operational failures.
• Decisions made based on information provided through the platform.
Jigzo’s liability is limited in all circumstances except where explicitly required by applicable laws. Customers agree to indemnify and hold Jigzo harmless from any claims, damages, or losses arising from their use of the platform, except where Jigzo’s gross negligence or wilful misconduct is established.
The platform is provided “as is,” without warranties of any kind.
Jigzo reserves the right to suspend or terminate Customer accounts in cases of violation of these Terms of Service, failure to meet regulatory requirements, non-payment of fees, or engagement in prohibited activities.
Jigzo also reserves the right to terminate services at its sole discretion and without providing a reason. Upon termination, remaining funds and digital assets will be handled in accordance with applicable laws and regulations, with Jigzo determining the appropriate resolution.
Account Closure and Data Retention: You may request account closure at any time by contacting support@jigzo.com. Upon closure, Jigzo will retain your data for up to 7 years to comply with financial regulations. After this period, data will be deleted unless legal obligations require further retention.
Jigzo reserves the right to amend these Terms of Service. Customers will be notified of significant changes, and continued use of the platform constitutes acceptance of the updated terms.
Jigzo values constructive feedback and encourages Customers to follow our complaints procedure if dissatisfied. Disputes will be resolved under the jurisdiction of the governing laws of England and Wales, unless otherwise specified.
• Entire Agreement: These terms represent the entire agreement between Jigzo and the Customer.
• Severability: If any provision is deemed invalid, the remaining provisions remain enforceable.
• Force Majeure: Jigzo is not liable for delays or failures caused by events beyond its control.
For support or assistance, Customers should contact Jigzo directly within the platform using the available support tools. If you do not have access to the platform, you can visit the Jigzo website and use the contact form provided there to reach us.