Legal Policies and Compliance Information
Terms of Service
These Terms of Service establish a binding legal agreement between you (the “Customer”) and Jigzo. They define the rights, responsibilities, and rules that govern your access to and use of our financial services and digital platform. By opening an account or using our services, you agree to be bound by these terms, which are designed to ensure a secure and compliant environment for all users.
These terms apply to all services offered by Jigzo, including but not limited to multi-currency accounts, foreign exchange, cross-border payments, and digital asset transactions. They apply to all corporate Customers. Services for individual customers are not currently available, and these terms will be updated before they are offered. Approved Partners are subject to separate terms and do not access the platform as Customers. This document, in conjunction with our other policies, forms the complete framework for your relationship with Jigzo.
For the purposes of these Terms of Service:
Not all services are available in all jurisdictions or to all Customers. Availability depends on your jurisdiction, your business, and our acceptance criteria. Jigzo may decline, restrict or withdraw any service at its discretion. Digital asset services are available only where Jigzo holds the applicable registration.
Jigzo provides the following financial services to Customers:
Not all services are available in all jurisdictions or to all Customers. Availability depends on your jurisdiction, your business, and our acceptance criteria. Jigzo may decline, restrict or withdraw any service at its discretion. Digital asset services are available only where Jigzo holds the applicable registration.
Jigzo's role. Jigzo is a financial technology company. It is not a bank, does not take deposits and does not issue electronic money. Jigzo is responsible to you for the services described above. Your fiat account is held with an FCA-authorised payment institution, and the arrangements applying to your funds are set out under Safety and Security of Funds.
Jigzo is not currently authorised or registered by the Financial Conduct Authority. Jigzo intends to apply, for registration as a payment institution, and will notify Customers when that position changes.
To use the Jigzo platform, you must meet the applicable requirements outlined below.
Accounts for individual customers are not currently available. These terms will be updated before individual accounts are offered.
Fees and margins for services vary depending on the plan subscribed, your jurisdiction, and/or business activity. A detailed list of applicable fees and margins is always accessible on your profile page within the platform. Jigzo reserves the right to update fees and margins with a 90-day notice period provided by email and through the platform.
Foreign exchange transactions are subject to a cut-off time of 4:00 PM UK time for same-day processing. Instructions received after this time will be processed on the next business day. Cut-off times may be subject to adjustment based on market conditions and regulatory requirements.
Customers must comply with Jigzo’s Prohibited Policy. Engaging in any of the following activities is strictly prohibited:
Jigzo reserves the right to investigate and terminate accounts engaging in activities deemed harmful, non-compliant, or otherwise contrary to the platform's objectives, even if such activities are not explicitly listed in the Prohibited Policy.
Violations may result in account suspension, termination, and reporting to relevant authorities. Jigzo maintains discretion to address violations beyond the explicitly listed prohibited activities or industries identified in Jigzo’s Prohibited Policy.
Using Jigzo’s services involves financial risks, particularly with digital assets. By using the platform, you acknowledge:
For more details, refer to Jigzo’s Crypto Risk Summary.
Reliance on Third-Party Service Providers and Partners
Jigzo may rely on various third-party service providers, financial institutions, and regulated partners to deliver certain aspects of the Services, including but not limited to payment processing, liquidity provision for digital asset transactions, and custodial services. For services provided to Customers in specific jurisdictions, such as the United Kingdom, Jigzo may partner with entities that are locally regulated to ensure compliance with applicable laws and regulations. While Jigzo selects its partners with due care, Jigzo is not responsible for the acts or omissions of these third parties unless otherwise mandated by applicable law. You acknowledge that the availability and terms of certain services may be dependent on these underlying partners.
Customers agree to comply with all applicable laws and regulations, including AML/CTF requirements. Jigzo reserves the right to request additional compliance documentation at any time to ensure adherence to regulations. Jigzo also reserves the right to suspend or terminate accounts that violate these obligations and to report suspicious activity to the relevant authorities, including the National Crime Agency in the United Kingdom and the Financial Transactions and Reports Analysis Centre of Canada. Where Jigzo makes such a report it is prohibited by law from telling you.
Jigzo is committed to the safety and security of Customer funds and digital assets.
Your fiat funds are held by Jigzo with an FCA-authorised payment institution, in an account designated to you and identified by your own account number and virtual identifier. The institution safeguards funds held with it in accordance with its regulatory obligations, which means they are held separately from the institution's own money.
The institution's safeguarding obligation is owed to Jigzo. Jigzo is the institution's client and you are Jigzo's client, so you do not have a direct claim against the institution.
Jigzo holds your funds on trust for you under the Declaration of Trust. You are beneficially entitled to the amount recorded as your balance, and your funds do not form part of Jigzo's own assets. If Jigzo became insolvent, your funds would be returned to Customers rather than distributed to Jigzo's creditors. The costs of an administrator or liquidator in dealing with trust property may be charged against the funds.
Jigzo will not:
Deductions. Jigzo may deduct from your balance only amounts properly due from you under these terms, once recorded in its records.
Interest. Interest arising on Customer funds belongs to Jigzo and does not form part of the funds held on trust for you.
Where the funds held are less than the total of Customer balances:
Where Jigzo holds digital assets for you, they are held in wallets designated to you, separately from Jigzo's own assets, and on trust for you. Jigzo advises against prolonged storage of digital assets on the platform.
Jigzo implements technical and organisational measures to safeguard Customer information and prevent unauthorised access. Our Information Security Policy sets these out.
The Declaration of Trust is the governing instrument in respect of Customer funds. Where these terms conflict with it, the Declaration of Trust prevails.
Jigzo is committed to protecting Customer data in compliance with applicable data protection laws. For details on how we collect, store, and use data, refer to Jigzo’s Privacy Policy.
Jigzo processes your data, including identity documents, transaction records and account information, for the purpose of meeting its legal obligations in respect of customer due diligence, anti-money laundering, counter-terrorist financing, sanctions and record keeping. This processing rests on Jigzo's legal obligations rather than on your consent, and cannot be withdrawn, because Jigzo is required by law to carry it out and to retain the records. Processing for the purpose of providing the services rests on the performance of our contract with you. Our Privacy Policy explains each purpose and the basis for it.
Jigzo is committed to compliance with all applicable laws and regulations in the jurisdictions in which it operates or offers services. This commitment includes structuring our service delivery, where necessary, through or in conjunction with appropriately regulated third-party partners to meet specific local regulatory requirements, such as those applicable to cryptoasset services in the United Kingdom. Customers are responsible for understanding and complying with all laws and regulations applicable to them in their own jurisdiction.
All content, trademarks, and technologies on the platform are the property of Jigzo. Customers are prohibited from copying, modifying, or distributing platform materials without prior written consent.
While Jigzo strives to ensure the platform is available at all times, we do not guarantee uninterrupted service. Scheduled maintenance, cyberattacks, or unforeseen events may cause temporary disruptions. Jigzo will make reasonable efforts to minimise downtime and notify Customers in advance where possible. Jigzo retains the right to modify or discontinue the platform or specific features without prior notice and at its sole discretion.
Jigzo is not liable for:
Jigzo's liability is limited in all circumstances except where explicitly required by applicable laws. Nothing in this section limits or excludes Jigzo's obligations in respect of Customer funds under Safety and Security of Funds, including its obligation to make good a shortfall, or its liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be excluded.
The platform is provided “as is,” without warranties of any kind.
Jigzo reserves the right to suspend or terminate Customer accounts in cases of violation of these Terms of Service, failure to meet regulatory requirements, non-payment of fees, or engagement in prohibited activities.
Jigzo also reserves the right to terminate services at its sole discretion and without providing a reason. Upon termination, remaining funds and digital assets will be handled in accordance with applicable laws and regulations, with Jigzo determining the appropriate resolution.
Account Closure and Data Retention: You may request account closure at any time by contacting support@jigzo.com. Upon closure, Jigzo will retain your data for a minimum of 5 years as required by anti-money laundering regulations, and for up to 7 years where tax, company law or other obligations require a longer period.
Jigzo reserves the right to amend these Terms of Service. Customers will be given at least 30 days' notice of any material change, by email and through the platform. If you do not accept a change you may stop using the platform before it takes effect. Continued use after a change takes effect constitutes acceptance.
Jigzo will not amend these terms in any way inconsistent with the Declaration of Trust.
Jigzo values constructive feedback and encourages Customers to follow our complaints procedure if dissatisfied. Our Complaints Policy explains how to complain and how long we will take.
Independent review. You do not currently have a route to the Financial Ombudsman Service in respect of your account. Your relationship in respect of the account is with Jigzo, and Jigzo is not currently an authorised firm, so the Ombudsman cannot consider a complaint about our service. Because you are not the institution's client, you also cannot bring a complaint about your account to the Ombudsman through the institution.
Jigzo has applied, or intends to apply, for registration as a payment institution. When that is granted, eligible Customers will be able to refer complaints to the Financial Ombudsman Service, and Jigzo will notify Customers.
Nothing in these terms affects your right to take legal action. Disputes will be resolved under the jurisdiction of the governing laws of England and Wales, unless otherwise specified.
For support or assistance, Customers should contact Jigzo directly within the platform using the available support tools. If you do not have access to the platform, you can visit the Jigzo website and use the contact form provided there to reach us.