Privacy

This Privacy Notice serves to inform you about how Jigzo collects, uses, shares, and protects your personal data. Our goal is to be transparent about our data practices and to empower you with an understanding of your rights. We are committed to safeguarding your privacy in strict compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

This notice applies to the personal data of all individuals who interact with Jigzo, including our individual and corporate customers (and their representatives), visitors to our website, and partners. It covers all data processing activities related to our platform, services, and marketing communications, ensuring a consistent standard of protection for all personal information we handle.

We collect and process the following personal data belonging to customers and their representatives:

• For onboarding: Name, contact details, date of birth, nationality, identification documents, and compliance-related information (e.g., credit and background checks).

• During the relationship: Account activity, communications, and usage of online portals.

• Website visitors: IP addresses, browser types, and interaction data collected via cookies.

We process personal data to:

• Verify identities during onboarding and maintain compliance with AML/CTF regulations.

• Manage accounts, transactions, and communications.

• Improve our services and ensure secure access to our platform.

• Fulfill legal and regulatory obligations.

We process personal data based on:

• Legal obligations: Ensuring compliance with AML/CTF regulations.

• Contractual necessity: Providing and managing our services.

• Legitimate interests: Fraud prevention and service improvement.

We retain personal data only as long as necessary to fulfill contractual and legal obligations. Once data is no longer required, it is securely deleted or anonymized in line with our retention policy.

We implement robust measures, including encryption and access controls, to protect personal data. In the event of a data breach, we will notify affected individuals and relevant authorities, where required.

We may share personal data with:

• Service providers assisting in our operations across different jurisdictions.

• Regulatory authorities or law enforcement, where legally required.

• Credit reference agencies for compliance checks.

• Between Jigzo entities where necessary for service provision and regulatory compliance.

We do not sell personal data to third parties.

Personal data may be transferred between our entities and to service providers in different jurisdictions. For transfers outside the UK or EEA, we ensure data is protected through appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions by relevant authorities

• Other legally recognised transfer mechanisms

• EEA to UK Transfers: Data transfers from our Czech entity to UK operations are conducted in accordance with applicable transfer mechanisms and data protection requirements.

• Intra-Group Transfers: Transfers between Jigzo entities are governed by appropriate data sharing agreements ensuring compliance with all applicable data protection laws.

Customers and their representatives have the right to:

• Access, correct, or delete personal data.

• Object to or restrict processing, where applicable.

• Request data portability.

We use cookies to improve website functionality and user experience. For more details, refer to our Cookies policy.

We may update this Privacy Notice periodically. The latest version will always be available on our website.

If you have concerns about how we handle your personal data, contact us through the platform or via our website. If unresolved, you can escalate your complaint to the Information Commissioner’s Office (ICO) at (+44) 0303 123 1113 or via their website.